Is MochaHost the host for you?
MochaHost was founded in 2002 and it is located in the heart of Silicon Valley ( San Jose, California ), although the tech support staff are located in Bulgaria. The company provides it’s customers with a broad range of hosting solutions, with packages to suit most budgets & requirements - from shared web hosting to VPS, dedicated and cloud servers.
Hosting packages are available on both Windows and Linux platforms. MochaHost is eager to provide its customers with 100% uptime guarantee.
Also see the list of Best Web Hosting Companies.
MochaHost gives a comprehensive range of choices for everyone needs shared hosting – the Soho Shared hosting Plan Ideal for a Small Business Site and personal Blogs, the Business Plan for ideal for businesses and e-commerce websites, although the Mocha Plan is best for higher traffic websites. The prices structure is different for all the three hosting solutions according to their features: $1.95/mo for Soho plan, $2.45/mo for Business and $6.21/month for Mocha plan.
MochaHost Money Back Guarantee / Cancellation Policy
With regards to money back guarantee, Mochahost gives customers two choices. Customers can avail a 180 days money back guarantee, which means that it’s customers can get a part of their money back in the initial 180 days. The 2nd option is 30 full money back guarantee, which allows it’s customer to get a complete refund in the first 30 days of the account activation.
MochaHost is not much cost-effective option for most websites even it offers huge discount on its hosting plans. We’d highly recommend BlueHost or A2Hosting for all users who want cost-effectiveness. Additionally, BlueHost provides 30 days money back guarantee on all web hosting plans and after the first 30 days account activation, customers can still request pre-rated refund anytime. If you go with A2Hosting you will get Anytime money back guarantee.
MochaHost Customer Support
Like many hosting companies, MochaHost also provides its customers with 24/7 support. Customers can easily contact support team anytime using live chat or via ticket and email system as well as toll-free (available via callback) US number for support related queries. Furthermore, customers can have option to access a knowledgebase and Tutorials which covers almost every question related to your accounts.
Performance & reliability
MochaHost has mentioned a 100% network & server uptime guarantee on it’s website, which is one of the major selling point. But in actual fact you cannot believe on that guarantee because server downtimes still frequently incur, but the good thing is that the company just compensates you with credit.
If at any point of time you face any downtimes, you only have the right to request a fraction of the monthly hosting charges, which be found in name only. Although, it makes no difference how worst its performance in uptime & reliability is, the host just return more credit, which is actually good thing about this host and available in MochaHost only.
At the time of writing this review we collected comments and opinions from hundreds of its customers and found that MochaHost really sucks. Most of the customers indicate that they faced frequent downtimes and few a times downtime continues for 3-4 hours, which is actually worst and unacceptable.
Conclusion – Not Recommended!
We do not recommend you go with MochaHost because of frequent errors, poor performance and horrible customer/technical support are what every webmaster as well as online business needs to avoid. If you are looking for a reliable and affordable web hosting service, just check the list of top 10 Web Hosting Companies.